Return Policy

Thank you for your purchase! We take pride in our products and want to ensure you are completely satisfied. However, due to the nature of our candles, we are unable to accept returns or exchanges.

 

Please review our policy below:

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1. Final Sale
All candle purchases are final. For hygiene and safety reasons, we cannot accept returns or exchanges once the product has been opened or used.

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2. Damaged or Defective Items
If your candle arrives damaged or defective, please contact us within 7 days of receiving your order. We will assess the issue and may offer a replacement or refund at our discretion.

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3. Order Confirmation
Please double-check your order confirmation to ensure you received the correct product. If there are any discrepancies, contact us immediately.

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4. Customer Satisfaction
Your satisfaction is important to us. If you have any concerns or feedback regarding your purchase, please reach out to our customer service team at bluejaycandlesinc@gmail.com. We are here to help!

 

5. Shipping Costs
Shipping costs are non-refundable, and customers are responsible for return shipping fees in the case of damaged items. Depending on the severity of the situation, we may cover the costs.

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Thank you for your understanding!